Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@theaudiofactory.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@theaudiofactory.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All factory sealed products come with manufacture's warranty, contact us at info@theaudiofactory.com for more information about each brands warranty. Each re-certified item is equipped with a 1 year warranty for parts and labor and is fully backed by the manufacturer. Don't love the product? Don't worry, each product comes with a 30-day money back guaranteed for any reason. *Shipping not included for buyers remorse

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards. Items that are "Final sale" will be clearly marked in the title or top of the listing.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theaudiofactory.com.